FAQ

We cater to skate enthusiasts of all levels! Whether you’re a beginner hitting the rink for the first time or a seasoned pro mastering the park, our products are designed with your passion in mind. Our customers range from artistic quad skaters to inline skating aficionados.

We blend style, performance, and community! Our carefully curated collections include everything from precision bearings and durable frames to stylish apparel and essential protective gear. We’re not just a store – we’re part of the skating community.

Our extensive range includes:

• Skates: Artistic Quad Skates, Inline Skates, and components like frames and axles
• Protective Gear: Helmets, elbow pads, knee pads, body armour, and gloves
• Accessories: Bearings, cushions, axle nuts, bags, and hair accessories
• Apparel: Compression tights, caps, beanies, and face masks

We recommend measuring your foot and comparing it to our detailed sizing charts available on each product page. For skate components like bearings and cushions, check the specifications to ensure compatibility with your current setup.

Absolutely! We offer products for all skill levels. Beginners might want to start with our complete skate packages and essential protective gear like helmets and pads. Our Artistic Quad Skates are particularly popular with those new to skating.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.

Orders are processed quickly to get your gear to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We offer two shipping methods:

We’re excited to ship globally! However, due to logistics constraints, we currently cannot ship to Asia and some remote areas. We’re working on expanding our shipping destinations, so stay tuned for updates!

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to follow your package’s journey right to your doorstep!

Most shipments arrive smoothly, but occasionally delays can happen due to customs or other factors. If your package seems significantly delayed, contact us at [email protected] and we’ll help investigate.

We want you to be thrilled with your purchase! You have 15 days from the delivery date to initiate a return or exchange. Items must be in original condition with tags attached.

Contact our support team at [email protected] to get the process started. We’ll guide you through the simple steps to return or exchange your items.

We’re sorry if this happened! Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll make it right with a replacement or refund.

Regular maintenance ensures optimal performance and longevity:

• Clean bearings regularly with appropriate solvents
• Check axle nuts for tightness before each use
• Inspect cushions and wheels for wear
• Store skates in a cool, dry place

Helmets should be replaced after any significant impact or every 3-5 years. Other protective gear like elbow and knee pads should be replaced when the padding compresses or the shell shows cracks. Safety first!