Skate with Passion, Shop with Confidence!

🚚 Shipping Information

📦 Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

✈️ Standard Shipping – $12.95

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after shipment

Features: Tracking included, faster delivery

🎁 Free Shipping

Available for orders over $50

Carrier: EMS

Delivery Time: 15-25 business days after shipment

Features: Free of charge, tracking available

📝 Important Note: We ship worldwide except for certain remote areas and parts of Asia. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

🔄 Returns & Exchanges

At Impala Sale Store, we’re passionate about skating and committed to ensuring you’re thrilled with your purchase. Whether you’ve purchased inline skates, protective gear, or artistic quad boots, we’re here to help make things right.

✅ Return & Exchange Eligibility

  • Timeframe: Items must be returned within 15 days of receiving your order
  • Condition: Products must be unused, in original packaging, and with all tags attached
  • Proof of Purchase: Original order confirmation or receipt is required
  • Shipping: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective

🚫 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • 🧼 Face Masks (hygiene products)
  • 👖 Compression Tights (intimate apparel)
  • 💇 Hair Accessories (personal care items)
  • Any products that have been used, worn, or damaged after delivery

📋 Step-by-Step Return Process

1 Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2 Wait for Authorization

Our team will review your request and provide a Return Authorization Number (RAN) and shipping instructions within 2 business days.

3 Package Your Item

Securely package the item in its original packaging with all tags and accessories. Include a copy of your order confirmation.

4 Ship Your Return

Ship the package to our warehouse address. We recommend using a trackable shipping service and keeping your tracking number.

Return Address:
Impala Sale Store Returns
517 Glenpark Dr
Nashville, TN 37217 USA

5 Processing

Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your refund or exchange.

💳 Refund Information

⏰ Refund Timeline

  • Credit Card/PayPal: 5-10 business days after we process your return
  • Bank Transfer: 7-14 business days, depending on your bank

🔄 Refund Method

Refunds will be issued to the original payment method used for purchase. Shipping costs are non-refundable, except in cases where we made an error.

🔄 Exchange Process

For exchanges, we’ll ship your replacement item once we receive and process your return. If the exchanged item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

📧 Return Request Template

Copy and paste this template into your email to [email protected] to expedite your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Impala Sale Store Team, I would like to request a [return/exchange] for my recent order. Order Information: Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Please specify – wrong size, defective, changed mind, etc.] Exchange Preference (if applicable): Desired Replacement: [Product Name and Size/Style if different] Contact Information: Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number] Thank you for your assistance. Best regards, [Your Name]

💡 Important Notes

  • International returns (outside the US) may be subject to customs fees and import duties, which are the responsibility of the customer
  • We cannot process returns without a Return Authorization Number
  • Damaged or defective items must be reported within 7 days of delivery
  • Sale items may have different return conditions, which will be specified at time of purchase

📞 Need Help?

Our customer service team is here to assist you with any questions about shipping, returns or exchanges:

  • Email: [email protected]
  • Response Time: Within 2 business days
  • Business Hours: Monday-Friday, 9:00 AM – 5:00 PM CST

✨ Skate with Passion, Shop with Confidence!

We’re committed to ensuring you have the best experience with our skating products. 🛼